Privacy Policy

Last updated: December 2025

DidiCatering operates the website https://www.didicatering.com.au . We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Website or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. What Is Personal Information?

“Personal information” means any information or opinion that identifies an individual or could reasonably identify an individual. This includes information such as your name, contact details, and any other details you provide to us.

2. Personal Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Business name (if applicable)
Event details (such as date, location, number of guests, dietary requirements)
Enquiry or message content submitted through forms
IP address and general location data
Browser type, device information, and website usage data
Any other information you voluntarily provide to us

We do not intentionally collect sensitive information (such as health, religious beliefs, or biometric data) unless required for a specific service and with your consent.

3. How We Collect Personal Information

We collect personal information in a variety of ways, including when you:

Submit an enquiry or booking request via our Website
Contact us by email, phone, or other electronic means
Subscribe to updates or communications (if applicable)
Interact with our Website, including through cookies and analytics tools

Where possible, we collect personal information directly from you. In some cases, information may be collected automatically through your use of our Website.

4. Purpose of Collection

We collect and use personal information for purposes including but not limited to:

Responding to enquiries and requests
Providing catering services and preparing quotes
Communicating with you regarding bookings, events, or services
Managing and improving our business operations
Improving our Website, services, and customer experience
Maintaining internal records
Complying with legal and regulatory obligations

We will only collect personal information that is reasonably necessary for these purposes.

5. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to operate our business, including:

Website hosting providers and IT service providers
Professional advisers such as accountants, lawyers, or consultants
Contractors or suppliers assisting with our services
Government agencies or regulatory bodies where required by law

We take reasonable steps to ensure that third parties handle personal information securely and in accordance with applicable privacy laws. We do not sell, rent, or trade your personal information.

6. Overseas Disclosure

Some service providers we use (such as website hosting or analytics services) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy standards.

7. Cookies and Website Analytics

Our Website may use cookies and similar tracking technologies to:

Analyse website traffic and user behaviour
Improve website functionality and performance
Enhance user experience

Cookies are small files stored on your device. You can disable cookies through your browser settings; however, doing so may affect the functionality of the Website.

8. Data Security and Storage

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure hosting environments and restricted access to information.

While we strive to protect your information, no method of electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated version will be published on this page with the revised date.